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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I get started ?
  2. Why do I get an Error# when printing a report ?
  3. Do I need to back up my data?
  4. How Often do I need to compact the database?
  5. Can the basic version be customized?
  6. Why doesn't the Change Order work?

How do I get started ?

1.                  Enter your office information in Architect’s Office Entry Form. Paste your Logo into logo area.

2.                  Enter employee name in Address Book Entry Form.

3.                  Enter project information in Project Information Entry Form.

4.                  Select type of form to use at Form Selector, Fill in information on entry form, select Print button to preview report. Print report.

 

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Why do I get an Error# when printing a report ?

The database must be on a valid active record in order to print a report. If the appropriate data is not present the query returns a null value.

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Do I need to back up my data ?

Daily backup of the data is recommended to prevent losing valuable data in the event a data corruption event occurs.

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How Often do I need to compact the database ?

Weekly compaction is recommended. When the database is compacted it is also repaired. Tools -> Database Utilities -> Compact Database

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Can the Basic Version be customized?

Yes, the basic version can be customized by our staff and shipped to you "pre-configured" for your firm.  Hourly rates apply and can usually be accomplished within two weeks.

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Why doesn't the Change Order work?

The change order gets the data from Proposal Requests, ASI's, Bulletins and CCD's. The approved column provides the information and the Include in change order field is the value the change order selects with. The Change order number and this field must be identical.

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Last modified: Wednesday June 06, 2007.